News
Support Issues Upgraded
May 16, 2019 Media, PA
New Features
To provide better customer service, a new comment feature has been added to the Support Issues page under user account information. After submitting a new issue, users will now have the option to comment on their issue, as well as receive responses from the Quadra development team. Comments can be edited and a history will be kept of any changes.
Example of a support issue comment thread. |
Please note that there are also some updates regarding email communications sent from issues@aeti-inc.com to users. If replies to issues@aeti-inc.com can be matched up with the user's email address, the message will be posted as a comment on Quadra's Submit Issue page. If the phrase "close issue" is included in the reply message, the issue's status will be changed to 'closed'. Identifiers in the email message will make this possible, allowing for a more complete record of the user's communications with support.